Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are in used, opened or in damaged conditions.
Additional non-returnable items:
Gift cards
health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that, If we receive returns due to non delivery, or rejected by buyer, We shall refund only the cost of the product and not the shipping charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ayushcare.ayurveda@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ayushcare.ayurveda@gmail.com and send your item to:
Sarvodayam Siddha Medicals, 72/205, Sree Complex, South masi street,, 625001 Madurai TN, India.
Shipping
To return your product, you should mail your product to: Sarvodayam Siddha Medicals, 72/205, Sree Complex, South masi street,, 625001 Madurai TN, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ₹300/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
INTERNATIONAL SHIPMENTS:
If the shipment returned due to the following reasons:
- Clearance issues in the destination country
- Delivery Exemption
- Buyer rejected
We cannot refund the order as the shipment charges and return fee is liable to us.
After receiving the return shipment, we shall calculate the fee charged to us and then proceed refund after deducting the fee from the total order value.
